OGO Customer Care
Our priority is to ensure that your experience with OGO is remarkable. Whether you want to ask a question, make a suggestion or place an order, feel free to contact us. We’d love to hear from you.
Our Customer Care representatives are available by phone Monday - Friday, 9:00 AM – 5:00 PM ET. 1-877-856-9524
If you prefer, you can email us at firstname.lastname@example.org. We will respond to your inquiry within one business day.
Try OGO products risk free with our Money Back Guarantee.
At OGO we strive to provide you with the highest quality products to help you recognize and appreciate all of the amazing people in your life. If for any reason you are not fully satisfied with your product, you may return it for a full refund, minus shipping and handling for 30 days from the order date.
Returning an Item
Please follow the instructions below when returning an item:
- Call a Customer Care representative to obtain a return number to efficiently process your request.
- Write this return number on the original invoice (if you have it) and the outside of the return shipping package.
- If you have a copy of your original invoice, please include it along with a short note explaining why you’re returning the product. We thank you in advance for this information to help us improve our products. If you don’t have the original invoice, simply include your name as it appeared on the invoice along with your address and order number.
- Pack the item securely in the original package, if possible.
- All return shipping charges are your responsibility and must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use UPS or U.S.P.S. for your return and also keep a copy of any shipping information for your own records.
- Ship the return package to:
ATTN: Returns Department
308 E. Eighth Street
Cincinnati, Ohio 45202
- You can expect a refund for the full amount of the product (in the same form of payment that you originally used for the purchase) within 30-days after we receive your returned product. In most cases, refunds will appear on your credit card within 10 days.
- Your may view the status of your refund by calling one of our Customer Care representatives at 1-877-856-9524.
OGO Shipping Policy
OGO ships to households across the United States. We plan to begin shipping to International locations as soon as our resources permit.
It’s important to us that you receive your product order as quickly as possible. Our standard shipping method is UPS ground, although faster shipping options are available at additional cost. Check your OGO shopping cart for all the options and to estimate costs to ship to your specific zip-code. Once your order ships, you can expect to receive your OGO products within 5-6 business days for standard shipping.
Additional shipping information:
- Orders placed by 2:00 pm ET Monday – Friday will ship the same day.
- Orders are shipped on business days only. Business days are Monday – Friday, excluding US designated federal holidays.
- We will make every attempt to ship in-stock orders immediately. To expedite the delivery of your items, we may need to divide your order into two or more
If you have any questions, concerns or suggestions, please contact one of our Customer Care representatives at 1-877-856-9524.
We always welcome your questions and feedback. For privacy-related issues, please contact us at email@example.com